Refund Policy for TrendShopio
Thank you for shopping at TrendShopio. We value your satisfaction and want to ensure you have a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a refund policy to assist you. Please read the following guidelines to understand our refund process.
- To be eligible for a refund, the following conditions must be met:
- The item(s) must be unused, unworn, and in the same condition as when you received them.
- The item(s) must be returned within the specified return window, typically within 30 days of the delivery date.
- The item(s) must have all original tags, labels, and packaging intact.
- Non-Refundable Items Certain items are not eligible for a refund due to hygiene reasons or for being classified as non-refundable products. These may include:
- Undergarments, swimwear, and intimate apparel
- Earrings, piercings, and other jewelry for health and safety reasons
- Cosmetics, skincare, and personal care items
- Customized or personalized products
- Sale, clearance, or final sale items
- Refund Process To initiate a refund, please follow these steps:
- Contact our customer support team within the specified return window to request a return authorization.
- Provide the necessary details, including your order number, item(s) to be returned, and reason for the refund.
- Once your refund request is approved, you will receive a return authorization number and instructions on how to proceed.
- Pack the item(s) securely in the original packaging or a suitable alternative.
- Clearly mark the return authorization number on the package.
- Ship the item(s) back to the designated return address using a trackable shipping method. Please note that you are responsible for the return shipping costs, unless the return is due to our error.
- Once we receive and inspect the returned item(s), we will process your refund to the original payment method or provide store credit, as per your request.
- Refund Options Depending on your preference and eligibility, we offer the following refund options:
- Refund to the original payment method: If you paid for your order using a credit card, debit card, or other electronic payment methods, the refund amount will be credited back to the same account.
- Store credit: You may choose to receive a store credit, which can be used for future purchases on our website. Store credits do not have an expiration date.
Please note that shipping fees, if applicable, are non-refundable, and in some cases, a restocking fee may apply.
- Refund Processing Time Once we receive and inspect your returned item(s), we will process your refund as soon as possible. Please allow up to [X] business days for the refund to be reflected in your account. The exact processing time may vary depending on your financial institution.
- Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue promptly by providing a replacement, refund, or store credit.
- Contact Us If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your shopping experience with TrendShopio is enjoyable and satisfactory.